ERP Customer Excellence (CX)
Partner with RheinBrücke to turn your ERP into a strategic asset through responsive support, continuous optimisation, and data-driven insights that scale with your business.
A complete managed service that combines 24/7 responsive ERP support, proactive continuous optimisation, and actionable data-driven insights.
ERP Customer Excellence (CX)
Partner with RheinBrücke to turn your ERP into a strategic asset through responsive support, continuous optimisation, and data-driven insights that scale with your business.
A complete managed service that combines 24/7 responsive ERP support, proactive continuous optimisation, and actionable data-driven insights.
Are you an ERP User facing challenges with your current support service? Looking for a more reliable and proactive partner?
At RheinBrücke IT Consulting, we are committed to delivering Customer Excellence by helping you maximize the value of your ERP investment. Our team of Epicor & SAP Certified professional engineers brings extensive experience in ERP implementation, technical support and functional consulting having successfully implemented complex ERP solutions for businesses worldwide. We focus on providing expert support to ensure your system is tailored to meet your unique needs, while streamlining your processes for optimal efficiency.
We help you harness the full potential of ERP with our deep domain knowledge, industry-specific vertical templates, ERP technical and functional capabilities, and expertise in implementing companion products and add-ons. We enable you to manage and optimize your production processes with real-time insights, automation, and enhanced visibility.
The RheinBrücke Customer Excellence Offering
Our Customer Excellence program offers premium, tailored support designed to optimize your ERP system’s performance and maximise business value. With a comprehensive suite of services and expert guidance, we ensure long-term success and maximum value for your business.
Industry Expertise Across 42 Countries
Leverage our deep industry and ERP domain expertise to optimise business operations across global markets.
Omni-Channel Global Support for Fast Resolution
Access global network of Epicor & SAP certified experts across multiple support channels and time zones for responsive ERP support, anytime, anywhere.
ITIL - Based Service Model
Drive efficiency and best practices with our structured, ITIL-aligned support framework, while getting priority assistance for urgent issues.
Continuous System Optimization
Benefit from regular system reviews, performance monitoring and proactive recommendations.
Optimized Solutions & Strategic Guidance
Refine ERP strategy, optimise performance and receive strategic guidance aligned with your unique business needs.
Comprehensive Training & Knowledge Sharing
Equip your team with the skills to fully utilize Epicor ERP & SAP’s capabilities.
ERP Implementation, Rollouts & Upgrades
Expertise in deploying Epicor & SAP ERP products, add-ons, migrations, rollouts and system upgrades.
Benefits of Our Customer Excellence
Our Customer Excellence program helps you get more from your ERP over the long term. From proactive support and ongoing system optimisation to expert guidance, we help improve system performance, streamline operations and keep your ERP aligned with changing business needs.
Value and Service
Access specialized ERP support desk teams and top-tier problem-solving experts, ensuring dedicated attention and seamless support for all your ERP needs.
Faster Issue Resolution
Our proactive, hyper-responsive support anticipates and resolves potential issues within your ERP system and across your technology stack, minimizing downtime and improving efficiency.
Seamless Scalability
Support your growing business with a scalable ERP environment that adapts to changing business needs, users, processes and operational demands.
Enhanced Security & Compliance
Protect your business data with robust security practices, proactive risk management and compliance support aligned with your ERP environment and regulatory requirement.
Elevate Your ERP Experience
At RheinBrücke, we go beyond just ERP support. We also specialize in products that work seamlessly to enhance your ERP capabilities, supporting your organization’s growing needs:
RheinBrücke’s Solutions and Services for Customer Excellence
Extend your ERP capabilities, improve processes and address changing business requirements with specialised add-ons and complementary solutions. As a Microsoft Cloud & AI Partner, we offer a range of services designed to optimize your business processes and deliver measurable results.
CorusHR
Streamline HR management with an integrated platform that enhances core HR processes, strengthens compliance and improves employee satisfaction.
MeRLIN Sourcing
Optimise strategic direct sourcing with an integrated solution for sourcing automation, supplier relationship management, planning and advanced analytics.
Epicor Companion Products
Extend the capabilities of your Epicor ERP with specialised companion products and add-ons that address specific business requirements and support operational growth.
Digital Solution and Services
Connect technology with business needs through digital transformation and services that help organisations modernise operations, improve efficiency and drive business value.
Application Development Maintenance and Support Services
Build, enhance and maintain business-critical applications with reliable development, application maintenance and support services.
Business Intelligence Services
Transform complex business data into actionable insights with business intelligence solutions that supports competitive advantage.
Our expert teams provide end-to-end support, helping you maximize value and achieve business excellence.
Trusted by Enterprise Worldwide
“RheinBrücke IT Consulting's technical expertise makes me feel invincible. CCT has a talented pool of internal IT resources but sometimes that's not enough. Working with RB has taken a lot of weight off our shoulders; both the sheer volume of what we can handle together as well as the high level of technical expertise they bring to the table have greatly advanced CCT's abilities to adapt and evolve with our expanding global market. Nithish and Rajagopol are easy to work with and always have great ideas on how to solve our technical and business process issues plus they're just nice guys.”
“Congratulations to your team for successfully pulling off the “Automation of RMA” project using the “A-MAP Smart” mobile based application ! The legacy system was a laborious and time-consuming activity of data entry of the hundreds of Inspection entries, from the numerous Inspection sheets generated on a daily basis from the field, matching the claims against the supplied Sales orders and line details, entering all the warranty test information including customer purchasing & return data, creating disposition against the relevant warehouses and summarizing all the data for transfer to the sales teams for actual settlement of claims vide relevant sales orders.”
“Thank you for the continued good work on the ERP and Supply Chain project. Your Consulting, Technical, Functional and Project management expertise was evident and was very well appreciated by our staffs. I was also pleased with the flexible, easily approachable, transparent dealing with your team. Needless to mention I also appreciate how effectively you leverage the teaming with cross cultural teams with low cost geography for developmental resources while not compromising on the quality of deliverables to business. Keep up the good work.”
“I had been using RheinBrücke team as my extended arm for sometime now and I have really come to appreciate their depth of technical and functional knowledge of the product and their commitment to our end customers needs. They react quickly to new challenges and are always there for me to rely on.”
“We implemented Epicor ERP for one of our large Glass manufacturing facility in Middle East. Like any ERP implementations, even though the product was good, we faced initial hiccup and challenges during the implementation . This is where we came across the German based RheinBrücke IT consulting and took their support. They did a fantastic turnaround of the project. I enjoyed the transparent and efficient dealing with the company and came to appreciate their work. Now they have opened the Middle East operations and am positive they will do well due to their good service motto.”
"We were very impressed with the way RheinBrücke carried out their work. From analysis to implementation and post-production support, their analysis was always detailed and complete. It was easily understood by users, so different system extension options could be evaluated with all relevant information."
"Our challenges made us to embark on our ERP journey and after lots of analysis, we choose Epicor ERP for RAY Group. We also faced initial hiccup and challenges during the implementations. This is where we came across the German based Rheinbrücke IT consulting and took their support. We leveraged their services for past 12 months and from this experience, I can definitely say that they did a fantastic turnaround of the project. I enjoyed the open, transparent and efficient dealing with them and came to appreciate their work. I understand that they recently started their Middle east and Africas operations, I wish them good luck and every success."
"For over 10 years, RheinBrücke IT Consulting has been our trusted partner, consistently delivering quality and a satisfying experience. In our recent Epicor Kinetic upgrade, what stood out was their collaborative approach, commitment, and strong technical expertise. The upgrade to Epicor Kinetic UI has given us a modern platform to align with our future goals, enable integrations, and extend Epicor Kinetic functionality."
“NGC Energy’s Epicor Implementation go-live happened earlier this year and at the end of Jan, we had successfully closed our Jan 2015 books in Epicor. This is a big milestone for all of us. It has indeed been a long journey, starting from inception, system study, training, pilot & finally the 1st month-end closing. During each stage, we received full co-operation from RheinBrücke teams. They had given us their unwavering support, with full dedication & positive attitude to make this project successful. During this entire journey, both teams faced many challenges & at times,…”
“The launch of the IDC in Chennai marks a pivotal step forward in our collaboration with RheinBrücke. This new centre will enhance our operational efficiency and growth potential and I would like to extend my thanks to everyone involved for their hard work in making this a reality.”
Partnering with Business Worldwide
We partner with businesses in over 40 countries to deliver high-impact transformation across key sectors including brand owners and vertical retailers, the retail industry, distribution and supply chain, discrete and process manufacturing, the automotive industry, engineering, procurement and construction as well as the private equity and funding backed ventures.
Whether you are mid-sized and scaling, or enterprise-level and rethinking your model, we help you unlock growth with Cloud ERP and Digital solutions.
Awards
Bestes Neues Produkt Oder Dienstleistung- Software - Alle Anderen Losungen 2017
Stevie - Epicor EpicPay for the EMEA Market 2017
Epicor Partner of the Year 2016 & 2018
Stevie - L1 Epicor Support Team of the Year 2016
Stevie Company of the Year 2015 & 2017
Stevie People Choice Of the Year 2015 & 2016
Top IT Berater 2014-2015
Beste Berater Brand enis 2018
Stevie - Fastest Growing Company in Europe 2015 & 2016
Wondering Why? We’re Here to Answer
ERP Customer Excellence is an ongoing approach to supporting, optimising and improving your ERP system after implementation. It combines proactive ERP support, system optimisation, technical and functional expertise, training and strategic guidance to help businesses maximise the value of their ERP investment.
RheinBrücke’s ERP Customer Excellence Programme is a structured approach to post-implementation ERP support and optimization framework designed to help organizations maximize the long-term value of their ERP investments. The programme focuses on continuous improvement, proactive monitoring, SLA based support and innovation, ensuring your ERP system continues to deliver measurable business outcomes.
The programme covers a comprehensive suite of support and optimization services, including:
- Helpdesk and functional support for end users
- Performance tuning and system optimization
- ERP Support and Maintenance
- ERP Service Requests and Change Requests
- Periodic ERP system audits and health checks
- User training and adoption support
- Upgrade readiness and roadmap planning
Together, these services ensure your ERP runs efficiently and aligns with evolving business needs.
By continuously monitoring ERP system performance and providing data-driven recommendations for process improvements and technology upgrades, the Customer Excellence Programme ensures your ERP remains future-ready. This proactive approach helps organizations reduce downtime, optimize operational efficiency, and sustain ROI over time.
RheinBrücke’s Customer Excellence Programme supports a range of leading ERP systems, including:
- Epicor ERP (Epicor Kinetic and iScala)
- SAP ERP (S/4HANA, SAP ECC, SAP Business ByDesign, SAP Business One.)
- Microsoft Dynamics ERP
Our expert teams provide both technical and functional expertise, ensuring comprehensive coverage across industries and geographies.
