Expert Epicor ERP Support: Your Solution for Seamless Operations

Are you an existing Epicor User? Are you looking for a Support and Maintenance plan beyond your current AMC plan?

RheinBrücke IT Consulting (RIC) helps you leverage the most of your Epicor ERP investments by ensuring that your business users have the support and help readily available from our large pool of Epicor Certified professional engineers who have worked on multiple complex ERP implementations across the world.

On top of your existing AMC plan, we offer Step-up and Premium levels of support and maintenance that will help ensure that your business runs smoothly. RIC Offers its Customers 3 levels of support, based on your needs. All the support levels are based on standard ITIL based processes.

Click here to access our support desk

The support levels are as follows:

STANDARD SUPPORT & MAINTENANCE PLAN

Click here to know more about our Standard Support & Maintenance Plan

STEP UP SUPPORT & MAINTENANCE PLAN

Click here to know more about our Step-up Support & Maintenance Plan

PREMIUM SUPPORT & MAINTENANCE PLAN

Click here to know more about our Premium Support & Maintenance Plan

	STANDARD	STEP UP	PREMIUM
Remote Consulting Support	Not included	12 person days a month	15 person days a month (carry forward unused)
Support Requests	30 person support requests each calendar month.	60 number support requests each calendar month	100 number support requests each calendar month.
Support For Customizations Upgrade	Not included	Not included	Included
Access to Support & Customer Centre Located In Dubai	Included	Included	Included
Access to Learning/Training Material	Not included	% discount of the list price	% discount of the list price

Click here for more information about our support levels

On subscription to the step-up support & maintenance plan, the buyer will also get access to services offered on the standard support & maintenance plan.

On subscription to the premium support and maintenance plan, the buyer will also get access to services on the standard support & maintenance plan as well as the step-up support & maintenance plan.

Are you unsure about the right Epicor ERP Support required for your business?

Click here to speak with our experts.

The RheinBrücke Epicor Support+ service offering

Multi channel support

ITIL based service platform

Incident management process

Service levels & resolution targets

Issue verification checklist

RIC's expectation from customer

Call escalation

Learning management portal

Benefits of Epicor Support+

Leverage better value and level of service with specialized support desk teams and access to advanced problem solving talent

Hyper-responsive and proactive support service helps to identify and resolve potential application and technology stack issues before they happen

Enjoy responsive break-fix and issue resolution that keep mission-critical applications running at peak performance with reduced downtime and full technical support for customized code

Comprehensive and consistent support processes leveraging best-in-class ITIL practices driven by professionals

Future-proof and extended lifespan of Epicor enterprise software applications

Epicor Support+ helps to free up capital to invest in “systems of engagement” that help an organization grow and compete

Additional Services

▶ Learning Management System (LMS)

Effective orientation of key users to designed processes in line with process Maps & PM Tool Kits

Uses advanced visual interactive simulators & supporting content – Tests, Assignments & Feedback

Click here to access the Talent LMS portal

▶ Free 2 day Technical Training

Epicor ERP delivers the deep global functionality with simplified architecture and system management. Epicor ERP functionality includes more than 1,300 independent services and nearly 20,000 operations. The solution is surrounded by strong extensibility, orchestration and customization capabilities.

Register today to get free technical training at Dubai Silicon Oasis (DSO)

▶ Meeting all your HR requirements with Epicor Payroll MEA

Epicor Payroll MEA offers a flexible and responsive payroll solution that can be customized to your specific requirements. Built on Epicor ERP platform, the solution also helps improve employee experience and job-satisfaction by providing employees (including HR) with a self-service portal.