RheinBrücke

Our structured, SLA driven process ensures that you get a 100% hassle free Application Maintenance & Support experience.

AMS–Application Maintenance & Support

RheinBrücke IT Consulting (RIC) offers a range of services such as ERP solutions and services, Software Development, Maintenance and Support, Project Management, Cloud and IT Infrastructure Support, Helpdesk with Managed Services, Business Intelligence, Data Warehousing and Data Analytics, etc. With our robust ITIL based approach and extensive global experience, we provide a unique proposition in providing strategic value and best in class services to prospective clients.

RIC’s support services are cost effective and optimizes IT functions. Some of the industries that have benefited from RIC’s services are Manufacturing, Supply Chain, EPC, Oil and Gas, Pharma, Retail and Distribution Enterprises. Our range of services and solutions can vary from Program and Project Management to ERP Solutions aligned with SAP, Microsoft Dynamics and EPICOR, Microsoft Solutions, Cloud and Mobility to Open Source Technology Solutions. We are also premium partner of EPICOR and a Microsoft Gold Competency partner for multiple competencies including Software Development and Data Analytics.

Services Provided:

ERP Support – SAP, EPICOR, Microsoft Dynamics
Software Development, Support and Maintenance
Business Intelligence and Data Analytics, DBA Support
Dedicated support specialists for 24X7 helpdesk and IT service management
Security and IT Governance
Cloud and Infrastructure Management Services
Helpdesk with Managed Services
POC Development and Outsourced Product Development

Benefits of having RIC as a service partner:

International best practice know-how
Global reach with customers across 42 countries
Process-driven, but with the right cultural sensitivity
Delivery innovation
Highest end user satisfaction
SLA driven Customer-centric approach
Ease of Scalability with our “Right-Shoring” approach
Leadership team with several decades of experience in setting up and managing large global service delivery organisations

Download RheinBrücke’s Application Maintenance & Support services document.

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Our clients are assisted with developing a transparent governance process, enabling applications to be transitioned seamlessly into Application and Production support, to be decommissioned. This releases underlying software (license) and hardware (server) infrastructure.

RheinBrücke provides SLA based application support services based on the ITIL framework. Our support personnel and robust process allow for a smooth transition of application support in optimum timelines and serve to stabilize services during the initial stages of steady state. Timely intervention and a strict focus on continuous improvement along with preventive maintenance ensures the delight of business users.

Our Methodology:

Our methodology is based on the ITIL framework and ensures that the KPIs agreed with the clients are adhered to and the SLAs are monitored, tracked and met consistently.

Scientific application analysis framework which ensures the solution-framework caters to your specific requirement.
An intensive due diligence to validate assumptions made as part of application analysis and solution development.
Rigorous and intensive sessions of orientation to ensure that the team is equipped for transition.
Process convergence to align RIC’s process with the clients.
Scientifically modelled transition approach with minimal service disruption.
Implementation of continuous improvement initiatives like Benchmarking, Customer
Satisfaction Surveys, Process Automation, Root Cause Analysis, driven by a Six-Sigma Approach.

With customers across 42 countries, we deeply understand your cultural industry specific needs. Some of our renowned clients include FLSmidth, Visteon, ZF-TRW, Novartis, and EPICOR Corporation to name a few.